TESTIMONIALS
In Their Words
At Commercial Catering Services Catercare Ltd, we’re committed to providing excellent customer service. Every unique customer is important to us, and it’s our pleasure to share some of their reviews with you. To find out more about how we can work together, get in touch with us today.
Service Rating 5 ‘Excellent’
Throughout the course of the summer 2022 Holly Trees Primary called upon the services of CCS for
their planned maintenance service (including Gas Safety Certification), fault, and repair calls, as well
as uninstalling their large kitchen appliances so that they could have a new floor laid and reinstalling
them upon completion of the project. Everything went as planned and expected. They found our
office very efficient in terms of call handling and were kept informed regularly by email. The
engineers always arrived as promised and were clean and courteous when carrying out the work, the
office kept them updated of arrival times so that they would be ready for the works to commence.
One engineer in particular went out of their way to assist with a leaking tap in the kitchen whilst on
site assisting with the large appliances.
‘Very pleased that we were able to find you and would not hesitate in recommending you to other
businesses. Keep doing what you are doing you are a brilliant local company!’
Maggie Nimants – School Business Manager
Service Rating 5 ‘Excellent’
The Sweyne Park School and Glebe Primary School use CCS for all our reactive fault calls, planned preventative maintenance, repairs and installations in our school kitchen. They visit at various times throughout the year and always attend in a timely fashion. We find their office staff helpful and knowledgeable, and they always follow up when needed. The engineers are approachable and work in a tidy and professional way. The outcomes are usually as expected, on occasion they may need to revisit.
‘CCS provide us with excellent levels of service. They demonstrate good communication, consistency, and high standards of service. We value our working relationship with them and trust the advice they give us.’
Andrea Twomey, Facilities Manager
Church Langley Primary School
Service Rating 5 ‘Excellent’
Church Langley Primary School are a long-standing customer of CCS and over the years have used CCS for their planned maintenance services, fault calls and repair calls. On one occasion in December when placing a call out they found our office friendly, efficient, and helpful. The engineers arrived on time and were as always friendly and full of knowledge. They described fully the problem, showed the staff the issue, and explained if a replacement or repair was best.
‘We have been using CCS for over 25 years. We have watched staff grow. They are always helpful, and nothing is too much trouble. Even on occasions lending us equipment when parts or replacements would take longer than we could wait. Arren always makes us smile but the staff across the business are all wonderful. Highly recommended!’
Deborah Hill – Catering Manager
Service Rating 5 ‘Excellent’
Belfairs Academy called upon CCS in the summer of 2023 for repairs to their walk-in freezer. They found the office staff very professional, first class in fact. Especially Leanne, they had a lot of interaction over the phone with her and she was great and very helpful. The repair was completed in a timely fashion and the results were as expected with no revisit required. The engineers on site conducted themselves in a polite and professional manor.
‘I have been working at the school for 23 years and I find CCS to be an excellent company, very helpful and professional, and the standard of work is great.’
Glen Rieffel – Premises Manager
Brentwood Community Hospital
Service Rating 5 ‘Excellent’
Brentwood Community Hospital have used CCS for many years for their planned maintenance services, fault calls and repair calls. They placed a fault call in September 2023 and found our office very helpful, polite, and professional. CCS attended in a timely fashion and the engineers were brilliant as always, explained the issue and how it was fixed.
‘We have no recommendations on how you could improve, the service is already exceptional. Arren in particular is always very communicative when he comes to site and always takes the time to explain and discuss any issues. The whole team at CCS is very helpful and professional and makes our job so much easier.’
Elizabeth Cox – Account Helpdesk & Administrator – Communities
Mitie | Brentwood Community Hospital
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